High Street United Ltd - Terms and Conditions

By clicking the “Accept Terms” on the create account page, you agree that you:

1. have read the terms and conditions set out below;
2. consent to our use of your information in accordance with our privacy policy set out below
3. consent to the use of cookies as disclosed to you in our privacy policy
4. confirm that you are over 18 years of age and resident in the United Kingdom (by placing an order for goods with age restrictions you declare that you are of legal age to purchase those goods); and
5. agree to bound by these terms and conditions.

If you do not agree, please leave this website now. You may print these terms for future reference.

TERMS AND CONDITIONS

1. Our Terms and Conditions
   1. Please read these terms and conditions carefully as they apply to your access and use of our website and the sale and supply of goods and services by us to you through our website.  They include important information relating to our goods and services and form the basis of any agreement between us should you wish to proceed with an order. We ask that you pay particular attention to the privacy policy below which sets out how we use information about visitors to our website.
   2. If you would like an explanation of your rights under these terms and conditions please contact our customer services department on 0845 520 1000.  When you have read them and wish to proceed with an order, click the “Accept Terms” button.  If you do not agree with these terms and conditions, you are not authorised to use this website.
   3. You may print these terms and conditions for your future reference by using the print option on your browser.
   4. When you visit our website, use our contact form or send e-mails to us, you are communicating electronically.  We will communicate with you by e-mail or by posting notices on this website.  You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
   5. We may update these terms and conditions from time to time and any changes will be notified to you via an announcement on our website.  The changes will apply to any order you wish to make after we have given notice. If you do not wish to accept the new terms and conditions you should not make any further orders or continue to use our website.  If you make further orders or continue to use our website after the date on which the change comes into effect, your order and/or your use of our site indicates your agreement to be bound by our new terms and conditions.  For the avoidance of doubt, any change made to these terms and conditions will not apply to orders accepted by us prior to the date on which the change comes into effect or to any disputes arising out of orders made or accepted prior to that date.
2. Legal Notice
   1. All content of this website is published by us or our suppliers (“Retail Associates”) and is protected by copyright or similar ownership rights.  You may read and access the contents of this website and make copies for your own personal use only.  Any other use and copying of any of the contents of this website is prohibited.  All rights reserved.
   2. The trade marks, logos and service marks shown on our website, unless otherwise specified, are the trade marks of us or our Retail Associates.  No rights are granted to use any of them without our prior written consent.
      Any infringement of our rights or those of our Retail Associates will result in appropriate legal action.
   3. Unless otherwise agreed, any framing of this website is prohibited.  We cannot accept any responsibility or liability for access to or the material on any site which is linked from or to this website.
   4. This notice is made by High Street United Limited, registered in England with number 6641425 with registered office at 2 Europe Way, Cockermouth, Cumbria, CA13 0RJ. Our postal address is Unit 7a, Castle Mills, Aynam Road, Kendal, LA9 7DE.
3. Your Personal Data
   1. Any information you give to us will be stored and used in accordance with our privacy policy set out below.
4. Security
   1. Access to your customer account, order forms and our services will be gained by using the username and the password selected by you during the registration procedure.  You are responsible for ensuring the confidentiality and proper use of your username, password and account and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password.
   2. You must tell us immediately if you believe an unauthorised person knows your username or password or has access to your account.
   3. We reserve the right to refuse service or terminate accounts if we suspect an unauthorised person is attempting to access it.
   4. You agree that we shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of any unauthorised or possible unauthorised use of your username and password or of a breach of security.
5. Hyperlinks
   1. This website may include hyperlinks to sites operated by other parties but we are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of their material.  You agree we will not incur any liability in respect of the content of any site accessed through a hyperlink contained on this website.
6. Your Agreement With Us
   1. Each order that you place is an offer by you to buy the goods and the services in accordance with these terms and conditions.  We will in turn make an arrangement with the Retail Associates for the provision of the goods you require.
   2. You must be over 18 years of age and resident in the United Kingdom to place an order. 
   3. We will acknowledge receipt of your order without undue delay by e-mail and via the website. Please note that our acknowledgement of receipt of your order is not our acceptance of your order, which we will send separately.
   4. Your order is accepted by us when we send e-mail confirmation to you that the goods are ready for dispatch or self-collection. 
   5. We reserve the right to place restrictions on the volume of any goods ordered.  For example, if you were to order 10 bottles of wine and this would use all of our supplier’s stock, we may choose to supply you with fewer bottles.  However, you will only be charged for the quantity we supply to you.
7. Description of Goods
   2. If the goods you buy are not as described we will either accept their return and refund any money paid for the goods or replace the goods.  We will bear any necessary costs incurred in replacing goods that are faulty or not as described. 
8. Price and Availability
   1. The price and availability of our goods is shown on the relevant web page detailing the goods. The prices are guide prices only and the actual price you will be charged will be that in-store when the goods are picked.  The price includes all applicable taxes but does not include the delivery charge.
   2. The delivery charge will be displayed when you select your delivery slot.  If you do not accept the delivery charge you will have an opportunity not to proceed any further with your order or alternatively you may choose to collect the goods from our depot.
   3. If you select self-collection, the collection charge (if any) will be displayed when you select a collection date.  If you do not accept the collection charge, you will be given the opportunity not to proceed any further with your order.
   4. If you consider the difference between the guide price and the actual price charged to be unacceptable, you may return the item in question for a full refund.
   5. If goods are unavailable or we need to vary the price due to: increases in our suppliers’ prices; site errors; or errors or omission in the price displayed on our website or in any confirmatory correspondence, we will notify you by e-mail and allow you an opportunity to cancel your order without any cost to you.
9. Payment
   1. We accept payment by credit and debit card only.
   2. We will only deduct payment when we dispatch the goods to you or when we make them available to you for self-collection.
   3. If we are unable to take payment from your credit or debit card, we may delay delivery of the goods or refuse to release them for self-collection until we receive the payment. 
   4. You will not own the goods until we have received payment in full.
10. Delivery and Self-Collection
    1. Please note that we only deliver goods to certain geographic areas.
    2. If you would like us to deliver the goods, you must choose an available delivery slot and complete our order form so as to give us any necessary information to allow us to deliver the goods.
    3. At this time the delivery charge will be displayed.  You may then choose if you would like to proceed with delivery or select the self-collection option.
    4. We aim to deliver the goods within the selected delivery slot; however, we will not be liable to you if we fail to do so in part or in full due to circumstances beyond our reasonable control.
    5. We reserve the right to deliver the goods only to the main entrance of the specified delivery address.  Our driver may at his sole discretion carry the goods into the delivery address, but will do so only if he has your permission to enter the property and if he believes it is safe to do so.
    6. An adult aged 18 years or over must sign for the goods on delivery.  We operate a “Think-21” policy [link].  If our driver thinks the person receiving the goods looks under 21 years of age, he will request proof of age. 
    7. If we try to deliver the goods to the specified delivery address, but cannot because:
       1. there is no one to accept the delivery; or
       2. our driver thinks the person receiving the delivery is under 21 and no proof of age is available,
       we may return the goods to our depot, in which case you will have to contact us to arrange a new time for delivery or self-collection.  If the attempt was made within the agreed delivery slot and we need to return to make the delivery, a further charge may be payable.
    8. f you would like to collect the goods from our depot, you must choose a collection date. At this time the collection charge (if any) will be displayed.  You may then choose if you would like to proceed with your order.
    9. The goods must be signed for on collection by an adult aged 18 years or over.  If our depot operative thinks the person seeking to collect the goods looks under 21 years of age, he will request proof of age.  If no proof of age is available, the goods will not be released.      
    10. Please note that where an order contains perishable goods and delivery or self-collection has been delayed for any reason attributable to you (for example, including but not limited to, situations where no one aged 18 or over is available to take delivery or make collection or no suitable proof of age is available to our driver or depot operative), we will not have any liability in respect of goods that have passed their “best before”, “sell by” or “use by” date as a result of such delay.  In particular, by law we are prohibited from releasing goods that have passed their “use by” date and we will dispose of any such goods.  In this situation, because we have not caused the delay, you will not be entitled to any refund.
11. Limits of Liability
    YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CONDITION
    1. This website is provided on an “as is” and “as available” basis.  We make no warranty that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website for whatever reason.
    2. Nothing in these terms seeks to limit or exclude our liability if something we do causes death or personal injury through our negligence or if we cause damage to your property and that cause is our fault.
    3. Provided you are not purchasing the goods for business purposes, we are also not seeking to exclude or limit our responsibility for loss caused by:
       1. the goods not matching our description of them;
       2. the goods not being of the quality you would generally expect of the type of goods in question;
       3. the goods not being fit for the purpose for which such goods are generally used;
       4. us not having the legal right to sell the goods to you;
    4. Other than the liability we have accepted as described above, we will not be liable for any losses you suffer because of any breach of the contract between us except those losses which are reasonably foreseeable by both of us at the time we enter into a contract with you.  In addition, since the goods and services are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement.
12. Your Right to Cancel
    1. Prior to Delivery or Self-Collection
       In addition to your statutory rights, you may change or withdraw your order at any time before midday on the day (Monday to Saturday) before your chosen delivery date, by telephoning us on 0845 520 1000, quoting the relevant order reference number (which you can find on our order confirmation).  Please note that if you have booked a delivery or self-collection slot for a Monday, you must tell us of any change or withdrawal by midday on the Saturday before the scheduled delivery or self-collection.
    2. After Delivery or Self-Collection
       1. Following delivery or self-collection of the goods, you have a right to cancel your order without penalty and without giving any reason and this right can be exercised by telephoning us on 0845 520 1000 within the time limits set out below.  Please quote the relevant order reference number (which you can find on our order confirmation).
       2. You may exercise this right to cancel within seven working days beginning on the day after you receive (or the person you have asked us to deliver to receives) the goods.
       3. If you cancel under this Condition 12.2, we may ask you to return the goods to us at your cost or make them available for collection by us, we will refund all sums paid by you as soon as possible and in any case within 30 days of you giving us notice of cancellation.  We may charge you our direct costs of recovering the goods if we request their return and you fail to return them or return them at our cost.  This does not apply if you return substitute goods or if you return goods because they are of unsatisfactory quality.
       4. The right to cancel set out in this Condition 12.2 does not apply to goods that are: liable to deteriorate or expire rapidly; newspapers, periodicals or magazines; or audio or video recordings or computer software where you have broken the seal; or goods which are either made to your specification or are otherwise personalised.  In particular, this right to cancel does not apply to perishable food and drink items.
    3. Non-availability of Goods
       Where we are unable to fulfil your order in time for your chosen delivery or self-collection slot we:
       1. shall inform you which goods we are unable to supply and we will not take payment in respect of those goods; or
       2. may supply goods of equivalent price and quality but if you return these substitute goods by exercising your right to cancel, we shall bear the cost of their return.
13. Statutory Rights
    1. As a consumer you have certain statutory rights regarding statements made in public by us or our representatives or the producer of the goods, the return and replacement of defective or misdescribed goods and the performance of services, as well as claims in respect of losses caused by our negligence or our failure to carry out our obligations.  In certain circumstances you may require us to reduce the price you have paid for defective or misdescribed goods or cancel your contract with us.  Nothing in these terms and conditions affects those statutory rights.
    2. You also have certain statutory rights under the Electronic Commerce (EC Directive) Regulations 2002 because we are advertising and selling goods or services online.  If we do not comply with these Regulations you have certain remedies.  These terms and conditions do not affect your remedies under those Regulations.
14. Complaints
    1. The beelocal website is provided by High Street United Limited.  We are committed to meeting the highest quality standards in the goods we sell and in the delivery of the service we provide to our customers and offer a returns policy set out below.  We aim to provide an efficient and effective service and we take any problems that do arise very seriously indeed.  We aim to ensure that any complaints our customers may have are identified quickly and dealt with in accordance with our complaints handling procedure.  If you have any cause for complaint with regard to the goods or our delivery or self-collection services please contact us on 0845 520 1000 or contact us electronically   we will investigate your complaint in accordance with our complaints procedure which involves:
       1. acknowledging any complaint and responding within 28 days or, if that is not possible to respond fully within that time, letting you know within that time when we will be able to respond fully;
       2. carrying out a full review of your matter;
       3. responding to you with our views on your complaint and how we propose to resolve it;
       4. if you are not satisfied with our response, instigating a further review by our customer service department.
    2. Our website is operated and controlled from England and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of England.
    3. Mail order returns policy; If you receive any items that are damaged or of an unsatisfactory quality, you may return them to us and we will issue a full refund. Beelocal reserve the right to issue refunds on products of a perishable nature (shelf life of less than 4 weeks).
    4. We will try to solve any disagreements quickly and efficiently.  If you are not happy with the way we deal with any disagreement the postal address for complaints is Customer Services, High Street United Ltd, Unit 7a, Castle Mills, Aynam Road, Kendal, LA9 7DE.
15. Distance Selling
    These terms and conditions are intended to be consistent with the Consumer Protection (Distance Selling) Regulations 2000 as amended and nothing in them is intended to impose on you any duty or liability additional to those specified in those Regulations.   If you would like a copy of these Regulations, they can be obtained from the Department of Business, Enterprise and Regulatory Reform.
16. Privacy Policy
    1. This website is owned and operated by High Street United Limited trading as “beelocal”.
    2. Our privacy policy relates only to information that we obtain from you.  If you visit a website operated by a third party through a link included on this website, your information might be used differently by the operator of the linked website.
    3. The information you provide to us when using this website will be processed for the following reasons:-
       1. to administer your user account with us;
       2. to process any request for information supplied by us;
       3. to notify you of our marketing bulletins, information packs and special offers should you consent to receiving these from us;
       4. to customise this website according to your preferences;
       5. to comply with our statutory and regulatory obligations;
       6. to process any orders you make through our website; and
       7. to contact you to request a short testimonial on your experience shopping with beelocal.
    4. The type of information we will collect about you includes:
       1. your name and address;
       2. your phone number and e-mail address;
       3. your credit or debit card details if you are purchasing our goods on-line;
       4. details about the goods you specifically order;
       5. information you provide in connection with any complaint about our goods and/or services; and
       6. information you complete in relation to our client surveys.
    5. We will never collect sensitive information about you without your explicit consent.
    6. Any information that we collect about you is stored electronically on our database.  It may also be printed and stored in our filing system.
    7. You agree that we may pass on your details to the appropriate shop, retailer or manufacturer as part of our complaints resolution procedure.
    8. Other than as expressly set out in this privacy policy, we will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction.  From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements.  If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by ticking the appropriate box on the new account registration form or by editing them within the “my account” section of the website.
    9. If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at the above address or use the “contact us” form.
    10. To comply with the Data Protection Act 1998 we adhere to strict security procedures.  The personal information we hold will be held securely to ensure no unauthorised disclosure or access.  When you register for a user account with us you will be required to adhere to the security provisions set out in our terms and conditions.
    11. We would like to contact you in the future for marketing purposes by post, e-mail and telephone, but we need your consent before we can do this.  If you would like us to contact you (including by e-mail or telephone) concerning our services and offers that may be of interest to you then please tick the appropriate box on the new account registration form.
    12. You may refuse any marketing communication from us in the future at any time by contacting us using our “contact us” form.
    13. Should you wish to obtain a copy of the personal data we hold on you, please contact us using our “contact us” form.   As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data we hold concerning you.
    14. If you have a complaint regarding any breach of this privacy policy, contact us at High Street United Ltd, Unit 7a, Castle Mills, Aynam Road, Kendal, LA9 7DE or using the “contact us” form .  When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws.  We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.
    15. Our website uses “cookies”, which are small text files that we store on your computer to improve the functionality of our website.  The cookies may be temporary “session” cookies or “persistent” cookies.  We use session cookies to pass information such as the contents of your on-line shopping basket between our web pages and they are deleted when you close your browser.  Persistent cookies remain on your computer for a finite time, typically one year, and are not automatically deleted when you close your browser.  We use persistent cookies to store your preferences and location so that you do not need to re-enter them each time you shop. 
    16. The cookies can only be used by our website and cannot be used to gain access to other information on your computer.  You may choose to accept or decline cookies.  While most web browsers automatically accept cookies, you may choose to modify your browser settings to decline cookies (see the help file for your particular browser for details on how to change cookie settings).  However, if we cannot use cookies certain functionality of our website will be affected and we will not be able to process your order.
    17. In addition, we automatically collect and store the following information about your visit:
        1. the internet domain and IP address from where you access our website;
        2. the type of browser software and operating system used to access our website;
        3. the date and time you access our website;
        4. the pages you enter, visit and exit our website from; and
        5. if you linked to our website from another website, the address of that website.
    18. We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use.  We only use this information to ensure that our website stays compatible with a selection of browsers and systems.  We do not track or record information about individuals and their visits.
    19. Our Website may use Google AdWords or other Internet marketing tools to promote the Website and increase its chances of being found on-line.  We are not responsible for the way in which Google Adwords or any other provider of such Internet marketing tools uses your personal data and you are strongly advised to consult the privacy policy of any website referring you to, or linking to, this Website.
    20. We have appointed Sage Pay, a secure payment gateway, to process credit and debit card payments on our behalf.  All credit and debit card transactions conducted from this website are carried out over a secure link for your security.  By transmitting your credit or debit card details, you agree to Sage Pay using your details for the purposes of:-
        1. authorising your credit or debit card;
        2. debiting your credit or debit card account for such of our goods you buy;
        3. advising us that payment has been made; and
        4. crediting your credit or debit card account with refunds made in respect of rejected or missing goods or cancelled orders.
17. General
    You are not permitted to transfer your rights and obligations under these terms and conditions without our written authority. This authority will not be refused without good reason.